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How Do I... Login When I have Forgotten my Password
Resetting your password

Video Transcript

If you are watching this video, you probably forget your password, and can't figure out how to login. So, we put our email address here, and you typed in something here, and you hit Secure Login, and it said, Invalid Password. So, what you're gonna do is you're gonna click here on Forgot Your Password. You're gonna put your email address here, and say, Reset Password.

Then you're going to go check your email. You'll get an email from us with a new temporary password. It's will look like this. It's will have letters and numbers and symbols. You wanna copy and paste this number, rather than trying to type it in, because you might make one little, tiny mistake, and it has to be exact. So, copy and paste this ... or actually just copy this now and I'll show you where to paste it.

Then you come back to the login screen, and put your email address and paste the code that you just got from your email. Click Secure Login, and you will be back in business.

Oh, wait. There's one more thing you have to do before you go along your merry way. Once you get in the system, go to Settings and go to Account Settings. You're gonna want to change your password. So, click on Change Your Password. Paste that code that you have right here, it's still on your clipboard. You paste the code right there, which is your current password, the one we sent you in your email. Then you select a new password, right here, and confirm it, and then click Save. The next time you login, you'll be able to login in with this new password. You won't have to use the one we sent you in email.

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