Team: Frequently Asked Questions

General FAQ | Team FAQ

AllClients Team allows a group of employees to work together sharing contacts, templates and settings. There are many Team configurations to choose from, including teams who all share the same database, have individual databases, or combinations with both types in a Team.

The Account Owner is the Team Leader and can see everyone's databases, move contacts from one Team Member to another, assign to-do's, and more.

You can even create Sub-Teams who all share the same database, and have some of their own Settings and Templates.

Team Members can be added at anytime for $15 per Team Member.

Q. What does it cost to add a Team Member?
A. There is no set-up fee and you will pay $15 per month per Team Member. (This is in addition to the Account Owner paying $29 or $19 for the main account)
Q. I think I want to try Team, but I am not sure if it will work for my particular situation
A. Feel free to set up your Team and if after 14 days, if it doesn't work for you, we will give you a full refund for the Team Members you added.
Q. Can I start using the system as a single user and then add Team Members later?
A. Absolutely!
Q. OK, so how do I add Team Members?
A. Log into your account and go to Settings -> Account Settings -> Team Settings and click "Add Team Member"
Q. What happens to the data if I delete a Team Member?
A. That Team Member's To-Do's and Appointments revert back to the database owner. If this Team Member had his/her own database, all data will revert back to the Account Owner.
Q. Will the system keep track of which user added notes into a contact record?
A. Yes
Q. Will the system keep track of everything every team member does?
A. No, but the Account Owner and Administrators can access a Change Log showing when Team Members executed major events like Group Delete and Group Edit.
Q. What are the different levels I can have for Team Members, and what can each level do?
A. There are 3 Levels (all levels have full access to the Contacts and Deals assigned to them)

Administrators:
  • Has most of the same rights as the Account Owner
  • Has full access to Settings system wide
  • Has full access to all information and all databases
  • Can assign and re-assign Contacts and Deals
  • Can add and delete Team Members
  • Does not have access to Billing and Plan setup
Power Users:
  • Has their own Advanced Settings including: To-do Plans, Autoresponders, and Webforms
  • Has access to Utilities including the ability to Import and Export data
Standard Users:
  • Has limited access to Settings and no access to Utilities
  • Uses the Account Owner's or a Power User's Advanced Settings
Q. In a Team, what can the Account Owner do?
A. The Account Owner or Administrator can:
  • Set up the system settings that will be used by all Team Members.
  • Add or Delete Team Members at anytime with no commitment.
  • See each person's database individually. Including Contacts, To-Do's, Notes, etc
  • Re-assign contacts and/or Deals from one user to another, individually on in a group.
  • Share their email and letter templates with the Team.
  • Assign To-Do's to anyone on the Team.
Q. What can a Team Member do?
A. All Team Members can:
  • Access the Contacts and Deals that are assigned to them.
  • Have their own Email and Letter Templates.
  • Have to-do's assigned to them and can assign to-dos to others who share their database.
  • Have their own Calendar and Appointments
Q. What configuration settings do I have to make each Team Member's experience unique?
A. Team Members access can be configured as follows:
  • Has his/her own Contacts and Deals or shares with another Team Member
  • Has Administrator Rights
  • Can Share Templates with the Team
  • Can Group Edit and Group Delete
  • Has their own Autoresponders, Webforms and To-Do Plans or uses the same ones as the Account Owner
Q. Can I set up sub-teams where each sub-team has their own settings and own databases?
A. Yes. However some of the settings need to be system-wide. You will set up the sub-team leader as a Power User, and the Team Members on his/her team will access his/her database.
Q. When emails go out, will they show which Team Member sent them?
A. Yes. Each Team Member can customize their own emails, including their headers and footers.
Q. Under your Refer-A-Friend program. Do I get credit for each Team Member that my referral signs up?
A. No. You will just get credit for the original sign-up.
Q. I am an Affiliate Partner. Do I get credit if someone I send to you signs up for AllClients Team?
A. Yes. You will get credit for the full dollar amount they are paying.
Q. I am a White Label Partner. Can I sell the Team feature?
A. Absolutely!
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